Shipping & Delivery

Do I have to pay customs if I live outside the U.S.?

Yes – you may be asked to pay additional duties and taxes before the shipment is delivered. This depends entirely on your country's policies and weight limits; however, please note that knowledge and payment of these fees is the responsibility of the

Do you ship internationally?

We sure do! Kindly note that orders shipped outside of the U.S. may be required to pay taxes and duties upon delivery. We're working on providing more affordable shipping options and alternative carriers for international orders.

How much does shipping cost in the U.S.?

Our shipping costs vary by location, although we offer FREE SHIPPING for any U.S. order over $55. Please note that eligibility for free shipping is based on your order total after any discounts are applied and before taxes. As a company, we are commi

What are your order processing times?

Our typical order processing time is 1-3 business days. We define processing time as the time from the moment you place your order to the moment our team packs it into a box. Our warehouses are locally run and operated businesses in Shepherdsville, K

What are your shipping times?

We ship all orders from our warehouses in Shepherdsville, Kentucky, and Springville, Utah and our shipping times vary by location. The times reflected in the table below are shipping times (after processing time of 1-3 business days). LOCATION. TIME.

What happens if my package is shipped back to your warehouse?

In the very rare case that a package gets returned to our warehouse, it’s usually due to an incorrect address, or because there is no forwarding address available. In these cases, The Earthling Co. asks that you cover the shipping costs for the re-sh

Where can I find my tracking information?

We always send an order confirmation email once your order is placed, as well as a separate tracking email when your package is shipped/being shipped. Sometimes our order confirmation and tracking emails end up in the spam folder, so please check you

Where do you ship?

We ship worldwide! All of our items are shipped from our manufacturer and warehouses in Shepherdsville, Kentucky, and Springville, Utah. All international shipping costs cover the cost of shipping and most orders will be delivered straight to your do

Where is your warehouse located?

Our warehouses are located in Shepherdsville, Kentucky, and Springville, Utah.