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TheEarthlingCo

Our ingredient database is a meticulously curated repository of the ingredients used in our products. It serves as a valuable resource for our team of researchers, formulators, and now customers

Additionally, the ingredient database supports our commitment to transparency and consumer education by providing easy access to ingredient information for our customers. This empowers our customers to make informed choices about the products they use and we hope promotes trust in our brand. 

Here's the link: https://theearthlingco.com/pages/ingredient-database

Want to know more about our Ingredients? 

Hi there - great question! We designed our shampoo and conditioner to be suitable for all hair types. They're made with a gentle, non-stripping sulfate-free surfactant and nourishing, plant-based butters and oils -- both of which are preferable for a diverse range of hair. At the end of the day, the purpose of shampoo and conditioner is to cleanse dirt and grime, moisturize, and protect your hair. Companies may try to sell you a product specifically for your hair type, but most of the time there isn't any major variation formula. 

Click below to take our Quiz to figure what is best for you. 

https://theearthlingco.com/pages/haircare-quiz

How do I pick the right shampoo?

1.   All our body products are manufactured in the USA (California and           
     Colorado). This includes our shampoo bars, conditioner bars, soap
     bars, solid dish soap, deodorant, lip balm, wooden soap dishes, etc. 

2.  We are an independent company, run by the original founders.

Are you US based? Do you have a parent company?

This usually is because you didn't complete your sign-up process. To remedy this, please click No, I need more help. This will allow our team to send a new account invite so you can access your account!

For reference, please refer to this link to learn more about how to manage your subscription - https://support.theearthlingco.com/category/j4zutgtxaz-subscription

When I try to sign-in my email isn't recognized. 

CHANGING OR CANCELLING ORDERS:
Once you submit your order, our team begins diligently working to get it to you as quickly as possible. Because of this, we can only accept changes or cancellations within 24 hours of your original purchase date only if your order has not been marked as fulfilled by our warehouse.
If you would like to add merchandise to your order, please be aware that you will need to pay an invoice for the additional product price and for the incremental shipping cost.
If you are removing merchandise from your order, we will refund you the full amount of what you originally paid for the product, but we can not refund you for the reduction in shipping cost.
If you would like to make any changes to your order, please email us at hello@theearthlingco.com as soon as possible so we can try to accommodate your change or cancellation request.

RETURNS/REFUNDS:
While we're confident that you'll love your Earthling Co. products, we understand that things don't always work out! In an effort to support our customers as well as our beautiful Mother Earth, we have a 30-day satisfaction guarantee for all items purchased on our website.

Refund & Return Exceptions:
Final sale items
Items outside our 30-day satisfaction guarantee
Items not purchased through theearthlingco.com
International orders
Please email us at hello@theearthlingco.com with your order number and your reasoning/feedback for why you were not satisfied with our products within 30 days after delivery. We will answer your inquiry ASAP in order to assist you.
Unfortunately, we can not accommodate exchanges on any products.

PLEASE NOTE: For all returns, your original shipping costs will not be refunded. 
*COVID-19 Update: to maintain health and safety of our staff and customers, we will not be accepting mail-in returns for any USED products during this time. With that being said, please email us at hello@theearthlingco.com if you have any issues with your order, and we will address these on a case-by-case basis.
If your item arrived defective or broken please reach out to us by email at hello@theearthlingco.com.

What is your Return policy?

Sustainability is a broad, overarching term. To us, sustainability involves multiple angles, including improving the way products are made and consumed, and reducing negative environmental impacts throughout a product’s lifecycle. We also take into consideration the sustainability of our company’s operations, and to that end have become a Climate Neutral Certified business.

We are constantly weighing multiple factors when it comes to sustainability – for example, cutting out manufacturing processes and ingredients that are toxic to humans and the environment, considering the shipping weight of glass vs. aluminum, evaluating the recyclability of our packaging choices, reducing the use of virgin materials, and choosing non-petroleum-based inks for our labels. It’s a complex web of decisions, but taking the time and money to do our research is extremely important to us.

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