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While this experience is fairly rare, we&#x2019;re here to help! Please take a picture of your product, email us at&#xA0;<a data-key="292" href="mailto:hello@theearthlingco.com">hello@theearthlingco.com</a>&#xA0;or and we will find a solution for you.&#xA0;<p data-key="295" data-slate-fragment="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">We&apos;re available to help 9am-6pm PST Monday - Friday.

While this experience is fairly rare, we’re here to help! Please take a picture of your product, email us at hello@theearthlingco.com or and we will find a solution for you. We're available to help 9am-6pm PST Monday - Friday.

My item arrived damaged/defective. What should I do?

Return & Refund

Do you have a physical store?

Where are we based?

About the Brand

Can I use another dropper cap on your refill bottle?

Can I use your serum with other brand's products, or other skincare?

How long does your Daily Antioxidant Serum last?

How should I use the Daily Antioxidant Serum in my routine?

Is your Daily Antioxidant Serum fragrance-free?

Is your Daily Antioxidant Serum plastic-free?

What's the difference between the regular and refill bottles on the Daily Antioxidant Serum?

Why is the product so orange? Are there artificial dyes?

Will the Daily Antioxidant Serum leave my skin feeling oily?

Will this product stain or tint my skin?

Daily Antioxidant Serum

Does your Daily Hydrating Moisturizer contain SPF?

How is your new moisturizer different from your previous Rosehip Face Lotion?

How long does the Daily Hydrating Moisturizer last with daily use?

How should I use the Daily Hydrating Moisturizer in my routine?

Is your Daily Hydrating Moisturizer fragrance-free?

Is your Daily Hydrating Moisturizer good for sensitive skin?

The texture of the Daily Hydrating Moisturizer looks different, what's happening?

What is the pH of the Daily Hydrating Moisturizer?

What is the texture of your Daily Hydrating Moisturizer?

Why don't you have refills for your Daily Hydrating Moisturizer?

Will the Daily Hydrating Moisturizer leave my skin feeling oily?

Daily Hydrating Moisturizer

Does your natural deodorant actually work?

How do I dispose of the Deodorant tube when I'm done?

How do I use and store my Deodorant?

How long does the Deodorant last?

Is your Deodorant safe for sensitive skin?

Is your Deodorant safe to use on kids or teens?

Is your Deodorant vegan & cruelty-free?

I’ve been using an antiperspirant. Is there an adjustment period to an aluminum-free, zero waste Deodorant?

The Deodorant is difficult to push out of the tube. Help!

What are the ingredients in your Deodorant?

What is the packaging of your Deodorant?

What is the texture of the Deodorant?

Where is your Deodorant made?

Will the Deodorant help with sweating?

Will this Deodorant stain my clothes?

Deodorant

How long does the Dish Brush and Dish Scrubber last?

Dish Brush & Dish Scrubber

How do I use the Dry Shampoo?

What Dry Shampoo Formula should I choose?

Which Dry Shampoo do I choose for Gray Hair?

Dry Shampoo

Are your products in store?

Are your products nut-free?

Are your products safe for kids?

Are your products safe if I'm pregnant?

Are your products vegan?

Do you have sample sizes?

Do you test your products on animals?

How can I find out about discounts and promotions?

How do your gift cards work?

I want to learn more about the ingredients in all of your products - how can I do that?

What do I do with my product/packaging when I'm done with it?

Where did your Golden Glow Serum and your Rosehip Face Lotion go?

General

Is your Lip Balm tinted?

Is your Lip Balm vegan or palm-free?

What are the Ingredients of your Lip Balm?

Why is your Lip Balm so expensive?

Lip Balm

Are your Shampoo & Conditioner Bars good for dreadlocks?

Are your Shampoo & Conditioner bars good for oily hair?

Are your Shampoo and Conditioner bars good for dry hair?

Can I use your shampoo & conditioner bars on color-treated hair?

Can I use your shampoo & conditioner bars on curly hair?

Do your Shampoo & Conditioner bars add volume to hair?

Does your Shampoo and Conditioner help with tangles?

What hair types are the shampoo & conditioner bars suitable for?

What shampoo and conditioner bar is recommended for someone with dandruff or psoriasis?

What shampoo and conditioner bars are the best for thick or coarse hair?

Which shampoo & conditioner bars are the best for men?

Hair Types & Treatments

Are these bars safe for children?

How can I get the most out of my bars?

How do I use the Shampoo & Conditioner bars?

How to use Shampoo & Conditioner Bars

Are the shampoo & conditioner bars travel friendly?

How long do the shampoo bars & conditioner bars last?

Per bar, how many plastic bottles are diverted from landfill?

What are the sizes of your shampoo & conditioner bars?

What is the pH level of the shampoo & conditioner bars?

What is the price of one shampoo or conditioner bar?

What shampoo and conditioner bar scents do you offer?

What to do with leftover soap/shampoo & conditioner bars?

What’s the shelf life of the shampoo and conditioner bars?

Where are your bars made?

Why are the shampoo and conditioner bars so expensive?

Ingredients

Shampoo & Conditioner Bars

Can I store more than one bar in the Sisal Soap Saver Bag?

How long does the Sisal Soap Saver Bag last?

Sisal Soap Saver Bag

Does the Solid Dish Soap get bacteria build-up?

How long does the Solid Dish Soap last?

Is your Solid Dish Soap septic-safe?

There's a film on my dishes after washing with the Solid Dish Soap

What are the Solid Dish Soap ingredients?

What does the Solid Dish Soap smell like?

Solid Dish Soap

Why does my Wooden Soap Dish (poplar) look slightly different than what’s on the website?

Wooden Soap Dish

Why is your cleanser a powder?

Is the Powder Facial Cleanser gentle enough for daily use?

Is your Powder Facial Cleanser good for sensitive skin?

What is the texture of your Powder Facial Cleanser?

How do I use your Powder Facial Cleanser?

Can I use your cleanser with other brand's products, or other skincare?

How long does your Powder Facial Cleanser last?

How should I use the Powder Facial Cleanser in my routine?

Is your Powder Facial Cleanser fragrance-free?

Why don't you have refills for your Powder Facial Cleanser?

Powder Facial Cleanser

Is your Daily Body Lotion good for sensitive skin?

What is the texture of your Daily Body Lotion?

How do I use your Daily Body Lotion?

Can I use your Daily Body Lotion with other brand's products, or other skincare?

How long does your Daily Body Lotion last?

Is your Daily Body Lotion fragrance-free?

Why don't you have refills for your Daily Body Lotion?

Daily Body Lotion

How long do the Body Wash Bars last?

How would you describe the Body Wash Bar scent profiles?

Do you have matching scents for Body Wash Bars and Shampoo and Conditioner Bars?

Which Body Wash Bar is the most moisturizing?

Body Wash Bars

Will the Hair & Body Oil make my hair and skin greasy?

Does the Hair & Body Oil work as a heat protectant for curling or blow drying hair?

What is the keratin sourced from in the Hair & Body Oil?

How do you recommend using the Hair & Body Oil as a hair styling product?

Hair & Body Oil

Product

How does the Refer a Friend (Give $10, Get $10) work?

Referral Program

What if I need to change or cancel my order?

What is your return policy?

When can I expect my refund?

Do I have to pay customs if I live outside the U.S.?

Do you ship internationally?

How much does shipping cost in the U.S.?

What are your order processing times?

What are your shipping times?

What happens if my package is shipped back to your warehouse?

Where can I find my tracking information?

Where do you ship?

Where is your warehouse located?

Shipping & Delivery

How can I contact the Earthling Co. team?

I'm having trouble logging into my account.

My Account

Can I change the products within my subscription or do I need to keep it the same for every order?

My item arrived damaged/defective. What should I do?Updated 6 months ago